Warranty Information
Northeast Catering Equipment stands behind the equipment we sell and the work we do. This page outlines our warranty coverage.
New Equipment Warranty
New equipment sold by Northeast Catering Equipment carries the manufacturer's warranty. Warranty periods vary by brand and product.
Extended warranties may be available for some products.
What's Not Covered
Warranties do not cover:
- Damage from misuse, neglect or accident
- Unauthorised repairs or modifications
- Normal wear and tear
- Consumable items (filters, seals, etc.)
- Damage from power surges or incorrect electrical supply
- Equipment used outside its intended purpose
Making a Warranty Claim
To make a warranty claim:
1 - New equipment warranty claims are to be made directly to the manufacturer.
2 - Have your invoice handy & equipment details (Model / Serial No).
3 - Describe the fault or issue
4 - Manufacturer will arrange inspection and assessment
5 - If covered, repairs will be completed at no charge
6 - Please contact us directly for assistance if you are experiencing difficulty. We are happy to assist you.
Important Notes
- Warranty claims must be made within the warranty period
- Proof of purchase is required for all warranty claims
- We may require access to the equipment for inspection
- Manufacturer warranties may require registration — check your documentation