These terms apply to all repair, maintenance and installation services provided by Northeast Catering Equipment.

Service Terms

Callout Fees

• A callout fee of $150 applies to all service visits, this fee is increased to $225 on Satudays & out of normal hours.
• A Callout fee is our minimum charge includes the first 30 minutes of labour onsite.
• Labour Rates
• Standard Hourly Rate $120 
• Weekend rates / outside standard hours rates $180
• Travel
• Travel time is charge at hourly rates – where possible travel time is shared across multiple jobs.
• Emergency Callouts:

Travel

Travel time is charged at hourly rates. Where possible, travel time is shared across multiple jobs in the same area.

Emergency Callouts

For urgent breakdowns outside business hours, call Mat directly on 0400 442 074.

Emergency callout rates apply (weekend/after-hours rates).

Parts

• Genuine parts are used wherever possible
• Parts are charged at cost plus margin
• Warranty on parts per manufacturer terms
• Old parts may be retained for warranty purposes

Estimates and Quotes

• Initial diagnosis is provided on site where possible
• Formal quotes can be provided for major repairs
• Quotes are valid for 14 days
• Work exceeding quoted amount will be discussed before proceeding

Payment

• Payment is due on completion of work
• We accept cash, card, EFT and cheque
• Credit accounts available for approved customers
• A 50% deposit may be required for major installations

Access and Site Requirements

• Customer must provide safe access to equipment
• Power, water and drainage must be available as required
• Customer is responsible for clearing access to equipment
• Additional charges may apply if access is restricted

Cancellations

• Cancellations with less than 24 hours notice may incur a fee
• No-show visits will be charged the callout fee
• We reserve the right to cancel or reschedule due to weather or emergencies

Liability

• We carry public liability insurance
• We are not liable for pre-existing faults or conditions
• We are not liable for consequential loss including lost trade
• Customer should maintain appropriate business insurance

Emergency Callouts

• Emergency callouts are available outside business hours
• After-hours rates apply
• Response times depend on technician availability
• For genuine emergencies, call [phone number]