Returns Policy
Northeast Catering Equipment wants you to be satisfied with your purchase. This policy outlines our returns process.
Change of Mind Returns
If you change your mind about a purchase:
- Contact us within 14 days of delivery
- Goods must be unused, in original packaging and resaleable condition
- A 15% restocking fee may apply
- Return shipping is at the customer's expense
- Refunds will be processed within 7 business days of receiving returned goods
Note: Custom orders, cut-to-size items and clearance goods cannot be returned for change of mind.
Faulty or Damaged Goods
If goods arrive faulty or damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damage or fault
- Do not install or use the equipment
- We will arrange replacement, repair or refund at our discretion
Wrong Item Received
If you receive the wrong item:
- Contact us within 48 hours of delivery
- We will arrange collection and send the correct item
- No charge will apply for our error
How to Request a Return
- Contact us by phone or email with your invoice number
- Describe the reason for return
- We will provide a Return Authorisation Number if approved
- Pack goods securely with the Return Authorisation Number clearly marked
- Ship to our address or arrange collection as advised
Refunds
- Refunds will be processed to the original payment method
- Allow 7-10 business days for refunds to appear
- Shipping costs are non-refundable unless goods were faulty or incorrect
Consumer Guarantees
Nothing in this policy limits your rights under the Australian Consumer Law. Goods come with guarantees that cannot be excluded.